1. Spot the Problem
Review your bank statements regularly. Look out for overdraft charges, maintenance fees, or foreign transaction fees you didn’t expect or authorize.
2. Know Your Rights
Banks are required to clearly disclose fees. Hidden or unclear fees may violate consumer protection laws in your country.
3. Gather Evidence
Take screenshots or download statements showing the charges. Note the dates and amounts.
4. Contact the Bank First
Call or write to your bank's support. Stay polite but firm. Ask them to reverse the fee and explain why it was applied.
5. Escalate the Complaint
If the bank refuses to help, file a formal complaint through:
Review your bank statements regularly. Look out for overdraft charges, maintenance fees, or foreign transaction fees you didn’t expect or authorize.
2. Know Your Rights
Banks are required to clearly disclose fees. Hidden or unclear fees may violate consumer protection laws in your country.
3. Gather Evidence
Take screenshots or download statements showing the charges. Note the dates and amounts.
4. Contact the Bank First
Call or write to your bank's support. Stay polite but firm. Ask them to reverse the fee and explain why it was applied.
5. Escalate the Complaint
If the bank refuses to help, file a formal complaint through:
- Your national financial regulator
- A consumer protection agency
- An online legal tool or complaint generator
6. Consider a Legal Route
If the fee is large or repeated, you may be able to file a small claims case — often without a lawyer.
If the fee is large or repeated, you may be able to file a small claims case — often without a lawyer.